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The guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out
Providing information to guests about hotel policies, services and
amenities.
Responding to requests from guests for assistance and information
about the local area (e.g. directions, places to eat).
Selling rooms to walk-in customers.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts.
Processing payments from guests.
Making necessary corrections to guest accounts.
Informing housekeeping department about room status/availability.
Listening and responding to guests requests or complaints.
Operating hotel switchboard or PBX.
Cleaning the front desk area.
Maintaining daily logs.
Balancing shift work and cash drawers. |
