|
Responsible for the overall
cleanliness of the hotel including rooms and public areas. Major
responsibilities include ensuring guests are satisfied with hotel
cleanliness; responding to guests’ needs; ensuring safety and security
of rooms; maintaining inventory and cost controls; selecting, training,
maintaining and managing a motivated and skilled workforce. Establishes
a friendly atmosphere of superior guest service and product quality and
provides exemplary performance for staff to follow.
HOUSEKEEPING OPERATIONS
• Maintains the Hilton cleanliness standard for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found and ensures staff is trained
to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to
guests.
GUEST SERVICE
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding
promptly to guests’ needs with an interest and concern in satisfying
every guest.
• Ensures hotel staff, including all new-hires, know all components of
the 100% Satisfaction Guarantee and We CARE—Guaranteed, and are trained
to meet service standards.
• Develops added-value customer service programs regarding housekeeping
services.
• Can communicate to guests about hotel promotions, local attractions
and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging
responsiveness to guests’ needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of
consistent guest service.
Additional Information for employment with our company
• Must be a citizen of this country or possess a valid work permit.
• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status.
• Our company are an equal opportunity employer. |
